Private Policy
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Privacy Policy
Introduction
City to Coast Day Tours Ltd - T/A CITY TO COAST MINIBUS HIRE ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy sets out how we collect, use, and safeguard your personal information when you use our services, including airport transfers and school council transport. We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
Data Protection Compliance
We are:
- Registered with the Information Commissioner's Office (ICO), the UK's data protection regulator
- Fully compliant with UK GDPR and Data Protection Act 2018 requirements
- Committed to upholding UK data protection laws and regulations
- Regular reviewers of our data protection practices
Information We Collect
We collect and process the following information:
- Name and contact details (including address, email address, and telephone number)
- Travel information (including collection/drop-off locations, dates, and times)
- Payment information
- For school council transport: emergency contact details and any relevant medical information
- Booking preferences and special requirements
- Vehicle requirements and passenger numbers
How We Use Your Information
We use your personal information to:
- Provide our transport services
- Process your bookings and payments
- Contact you about your journey
- Respond to your enquiries
- Meet our legal and regulatory obligations
- Improve our services
- Ensure the safety and comfort of all passengers
Legal Basis for Processing
Under UK data protection law, we process your personal information based on:
- Contract performance (to provide the services you've booked)
- Legal obligations (transport regulations and safety requirements)
- Legitimate interests (to improve our services)
- Consent (where specifically requested)
Data Storage and Security
We implement appropriate technical and organisational measures to secure your personal information, as required by UK law. Your data is stored securely within the United Kingdom and is accessed only by authorised personnel who need it to perform their duties.
Data Retention
We keep your personal information for as long as necessary to:
- Provide our services
- Meet legal requirements
- Handle any disputes
- Comply with regulatory obligations
Your Rights Under UK Law
You have the right to:
- Request access to your personal information (Subject Access Request)
- Correct inaccurate information
- Request erasure of your information
- Object to processing of your information
- Request transfer of your information
- Withdraw consent where applicable
- Lodge a complaint with the ICO
We will respond to all requests within one calendar month as required by UK law.
Sharing Your Information
We may share your information with:
- Our employees and drivers who need it to provide services
- Payment processors for handling transactions
- Regulatory authorities when required by law
- Professional advisers (such as solicitors or accountants)
We never sell your personal information to third parties.
Data Breaches
In the unlikely event of a data breach that risks your rights and freedoms, we will:
- Notify the ICO within 72 hours
- Inform affected individuals without undue delay
- Take immediate steps to contain and remedy the breach
Cookies and Website Usage
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our separate Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be notified to you by email or through our website.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us at:
CITY TO COAST DAY TOURS LTD - T/A CITY TO COAST MINIBUS HIRE
- Email: Info@citytocoast.co.uk
- Telephone: +447498 542178
- Address: 78 Clare Road, TW197DR
- ICO Registration Number: ZA885582
For data protection matters, you can also contact the Information Commissioner's Office:
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Last Updated: 06/01/2025